We want you to love every scent. Because fragrances, attars and oils are personal-care products, we follow strict hygiene rules — please read below.
Damaged, leaking or wrong items
If your order arrives damaged, leaking, incomplete or not what you ordered, tell us within 48 hours of delivery at care@aayatalruh.com or on WhatsApp +91 81081 56705, with your order number and photos. An unboxing video helps us resolve it fastest. We’ll send a free replacement or a full refund, including shipping.
Unopened items
You can return unopened products with the seal and packaging intact within 7 days of delivery. Once we receive and inspect the return, we refund the product price.
Not returnable
For hygiene reasons we can’t accept:
- products that have been opened, sprayed, swatched or used
- samples, discovery sets and complimentary gifts
- items returned without their original packaging
Cancellations
You can cancel any order before it ships by writing to care@aayatalruh.com with your order number — you’ll receive a full refund. Once shipped, the returns rules above apply.
Refunds
- Paid online: refunded to your original payment method through Paytm within 5–7 business days after approval.
- Cash on delivery: refunded by UPI or bank transfer to the account you share with us, within 5–7 business days after approval.
- Shipping and cash-on-delivery fees are refundable only when the problem was our mistake.
How to start a return
Write to care@aayatalruh.com with your order number, the item and the reason. We’ll arrange a pickup where available, or share the return address.